21takabet Privacy Policy

21takabet ("we", "our", or "platform") is a trusted online gaming platform operated for players in Bangladesh. When you use our website https://21takabet.lat, register, or use any of our services, we collect certain personal information from you.

The purpose of this privacy policy is to clearly inform you what information 21takabet collects, why it collects it, how it is used, and what measures we take to protect your information. Please read this policy carefully. Continuing to use the platform means you have agreed to the terms of this policy.

1 What Information We Collect

When creating an account and using services on 21takabet, we may collect the following types of information:

1.1 Information You Provide Directly

Information you provide yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• National ID or passport number (for identity verification)
• Preferred payment method details (bKash, Nagad, Rocket, Upay, bank account)
• Information provided when contacting our customer service team

1.2 Automatically Collected Information

Information collected automatically while you use the platform:

• IP address and device type
• Browser type and version
• Date and time of website visits
• Pages viewed and links clicked
• Session duration
• Data collected through cookies and tracking technologies

1.3 Financial Transaction Information

We collect the following to process deposits and withdrawals:

• Transaction amount and date
• Payment method identification details (account number, bKash/Nagad number)
• Transaction ID and status
• Mobile banking and bank transfer details

2 Purpose of Using Information

21takabet uses collected information for the following purposes:

2.1 Account Management

• Account creation and verification
• Ensuring login security
• Password recovery assistance
• Age verification — the platform operates for users aged 21 and above only

2.2 Processing Financial Transactions

• Deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer
• Applying bonuses and promotions
• VIP cashback and reward distribution
• Fraud detection and prevention

2.3 Improving Customer Service

• Providing support through live chat
• Fast resolution of complaints and enquiries
• Improving platform quality

2.4 Legal Compliance

• Adhering to Anti-Money Laundering (AML) policy
• Enforcing responsible gaming policy
• Meeting applicable legal obligations
• Maintaining records for dispute resolution

2.5 Personalised Experience

• Game recommendations based on your preferences
• Presenting relevant promotions and offers
• Improving platform usability

3 Information Sharing and Disclosure

21takabet does not sell your personal information. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We may share information with trusted third-party service providers who deliver technical and payment services on our behalf. These partners operate under strict confidentiality agreements and use information only for specified purposes.

3.2 Legal Obligations

We may be required to disclose information in response to court orders, government directives, or legal requirements. In such cases, we will endeavour to notify you in advance where possible.

3.3 Fraud Prevention

To protect the security of the platform and other users, information may be shared in a limited way with relevant bodies to detect and prevent fraudulent activity.

4 Cookies and Tracking Technologies

The 21takabet website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.

4.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and ensure security
• Functional cookies: To remember your preferences and settings
• Analytics cookies: To monitor and improve platform usage
• Performance cookies: To improve page loading speed and user experience

4.2 Cookie Controls

You can disable cookies from your browser settings. However, disabling certain essential cookies may cause some platform features to not work properly, such as saving your login session.

5 Data Security Measures

21takabet has implemented industry-standard technical and organisational measures to protect your information:

5.1 Technical Security

• SSL/TLS encryption — all data transmissions are encrypted
• Server-side data encryption
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication option

5.2 Organisational Security

• Strict access controls — only authorised staff can view information
• Regular privacy and security training for staff
• Rigorous vetting of third-party partners
• Rapid response plan in the event of a data breach

6 Data Retention Period

21takabet retains your information only for as long as necessary. The retention policy for different types of information is as follows:

• Account information: For the duration the account is active and at least five years after closure
• Financial transaction records: A minimum of five years as required by law
• Customer service communications: Up to three years
• Log and session data: Up to 90 days
• Cookie data: Depending on the type of cookie, generally no more than one year

After the specified period, information is securely deleted or anonymised.

7 Your Rights

As a user of 21takabet, you have the following rights over your own information:

7.1 Right to Access Information

If you would like to know what information we have collected about you, please contact us. We will provide you with a copy of the information within a reasonable time.

7.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may contact our customer service team to request a correction.

7.3 Right to Close Your Account

You may request to close your account at any time. However, certain information will be retained for a specified period due to legal obligations.

7.4 Right to Opt Out of Marketing Communications

If you do not wish to receive our promotional communications, click the unsubscribe link at the bottom of any email or contact customer service.

7.5 Responsible Gaming Protections

To keep yourself protected, you may request deposit limits or self-exclusion. For more details, visit our Responsible Gaming page.

8 Privacy of Minors

21takabet is for users aged 21 and above only. We do not knowingly collect information from anyone under 21. If you suspect that a minor's information has entered our system, please contact us immediately — we will promptly delete that information and close the associated account.

For age verification, we check the date of birth at registration. Additional verification via national ID or similar document may be requested if needed.

9 Third-Party Links

The 21takabet platform may contain links to third-party websites, such as payment gateways. These websites have their own privacy policies and 21takabet is not responsible for them.

We advise you to read the privacy policy of any third-party website before visiting it. bKash, Nagad, Rocket and Upay have their own privacy policies.

10 Changes to the Privacy Policy

21takabet reserves the right to update this privacy policy from time to time. In the case of significant changes, we will notify you in the following ways:

• Displaying a prominent notice on the website
• Sending a notification to your registered email address
• Updating the "Last Updated" date at the top of the page

If you continue to use the platform after the changes, you will be considered to have agreed to the updated policy. You are advised to visit this page regularly.

11 Contact Us

If you have any questions, concerns, or requests for information regarding this privacy policy, please do not hesitate to contact us. Our customer support team is available 24 hours a day, 7 days a week in Bengali.

For information requests, you may be required to provide some account-related details to verify your identity. We will respond to your request within a reasonable time — generally within 30 business days.